WEBSITE TERMS AND CONDITIONS OF SUPPLY OF PRODUCTS - UK
This page (together with the documents we refer to on it) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) on our website (our site) to you. These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them before ordering any Products from our site.
We only accept orders from customers aged 18 and over. By ordering any of our Products, you acknowledge being 18 years old or older and you agree to be bound by these Terms and the other documents referred to in these Terms. Please print a copy of these Terms for future reference.
We amend these Terms from time to time as set out in clause 6. Every time you order Products from this site, please check these Terms to ensure you understand the terms which will apply at that time.
We are, LVMH Watch & Jewellery (UK) Limited, trading as Hublot, a company registered in England and Wales under company number 1620385 (“we”, “us” or “our”). Our registered office is at Duval House, 16 - 18 Harcourt Street, Worsley, Manchester, M28 3GN.
Our VAT Number is: 588 6104 08.
2.1. The images of Products on our site are for illustrative purposes only. Whilst we make every effort to display colours accurately, we cannot guarantee that the colours displayed on our site or how they appear on your device accurately reflect the colour of the Products.
2.2. The packaging of the Products may also vary from that shown in the images on our site.
2.3. All Products shown on our site are subject to availability. We reserve the right to restrict the quantities of any Product ordered by and/or delivered to the same purchaser and/or to the same postal address (for a single or multiple orders). We will inform you by e-mail as soon as possible if the Product you have ordered is not available. If the Product you ordered is not available, we will not process your order. Please see clause 5 for further information.
4.1. We are under a legal duty to supply Products that are in conformity with this Contract. Nothing in these Terms will affect your legal rights.
5.1. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order before submitting it. If you submit an order to us which contains an error, please contact us on email@example.com or by phone on 0 808 175 4994 as soon as possible to correct the error. We will try to correct any error in the order submitted by you before it is processed, but we cannot guarantee this.
5.2. By submitting an order on our site by clicking the “Place Order” button, you agree: (1) to be bound by these Terms and other documents referred to in these Terms; and (2) that we are entitled to collect payment for the full price of the Product(s) you have ordered as set out during the order process.
5.3. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. This order acknowledgement does not mean that your order has been accepted by us. We will confirm our acceptance of your order by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). If we suspect that you are using someone’s identity, address, email address and/or payment information fraudulently or in an unauthorized manner, we may require additional verification or information before accepting any order. The Contract between us will only be formed when we send you the Dispatch Confirmation.
5.4. If we are unable to supply you with a Product, for example: (1) because that Product is not in stock, no longer available or because of an error in the price on our site; or (2) if we suspect or become aware: (a) of any fraudulent or unlawful activity in connection with your order or any previous order; (b) that the order is being made in your capacity as a retailer or a reseller or otherwise placed in bad faith or not for a personal use; (c) of any breach of these Terms, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Product, we will refund you the full amount as soon as possible unless we believe that we are required to keep the money in the event that we suspect fraudulent or unlawful activity.
5.5. Unless specified otherwise, the purchase of the Product(s) is a one-off purchase that will be deemed completed once both parties have complied with their obligations in full.
6.1. We may revise these Terms from time to time. You should read these Terms carefully prior to the purchase of each Product from our site.
6.2. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
6.3. If we revise these Terms and you have already placed an order with us, the revised Terms will not apply to the order that you have placed.
7.1. If you choose to end your Contract with us, your rights will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the Contract as set out below.
- (a) If what you have bought is faulty or misdescribed you may have a right to end the Contract. In those circumstances, please contact us in accordance with the process set out below at clause 7.4, or by using the contact details set out below at clause 14.
- (b) If you want to end the Contract because of something we have done or have told you we are going to do. Please see clause 7.2 for more information.
- (c) If you have just changed your mind about a Product. Please see clause 7.3 for more information. You may be able to get a refund if you are within the cooling off period, but this may be subject to deductions as set out below.
7.2. Ending the Contract because of something we have done or are going to do. If you are ending the Contract for a reason set out at(a) to (d) below, the Contract will end immediately and we will refund you in full for any Products which have not been provided and you may also be entitled to compensation. The reasons are:
- (a) we have told you about an upcoming change to a Product or these Terms which you do not agree to;
- (b) we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;
- (c) we have told you there is a risk that supply of the Products may be significantly delayed because of events outside our control; or
- (d) you have a legal right to end the Contract because of something we have done wrong.
7.3. Your legal right to change your mind: Subject to certain exceptions set out below or above, you have a legal right under the Consumer Contracts Regulations 2013 to change your mind within 14 days, starting from the day after you or someone you nominate receives the Product(s) (known as a “cooling off period”).
7.4. To return a Product please follow our return process below:
- You should contact firstname.lastname@example.org or by phone on 0 808 175 4994, within 30 days of the day after you or someone you nominate receives the Product(s). You can send the cancellation form set out at Schedule 1 if you wish but it is not a requirement.
- Our team will ask you a few questions to make a preliminary assessment of the situation taking into account the conditions of the return described in this clause 7.
- Subject to such preliminary assessment confirming that the conditions for return appear to be met, our team shall contact our courier and you shall either be contacted by our courier or by our team for organisation of the shipment.
- You shall give the Product to our courier.
7.5. Please note: a return authorization must be initiated as set out at clause 7.4 within 30 days of receiving the order and you shall make the Product available for collection within 14 days of the return authorization being issued, such 14-day period starting from the day after the return authorisation is issued.
7.6. Hublot shall pay the cost for returning Products provided that they are returned in accordance with the process set out above at clause 7.4.
7.7. All Products must be returned with the original receipt, in an unused state and in brand-new condition, with all original shipping and Product packaging, protective materials, and tags in place.
7.8. Watch bracelets that have been adjusted at your request must have been done so by us or a Hublot Authorized Retailer and should be returned with all the links originally shipped.
7.9. If you are exercising your legal right to change your mind (see clause 7.3 above), we may reduce your refund of the price to reflect any reduction in the value of a Product if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect a Product and later discover you have handled the Product in an unacceptable way, you must pay us an appropriate amount. We will refund you as soon as possible and, in any event, within 14 days of you telling us you've changed your mind.
7.10. Your legal right to change your mind and cancel the Contract (see clause 7.3 above) does not apply to personalised Products. Personalised Products are considered as final sale and cannot be returned for exchange or refund. This means that you cannot cancel the Contract for personalised Products just because you have changed your mind.
7.11. We will refund you by the method you used for payment.
Delivery will take place only in Great Britain. For avoidance of doubt, this excludes deliveries in the Channel Islands, Northern Ireland and the Isle of Man.
8.1. Shipping and handling costs are automatically calculated based on the delivery address and included in the total price of your order as provided to you during the order process. We normally send all merchandise using a carrier. Depending on the place of delivery, please allow 3 to 14 calendar days for delivery once you have received the Dispatch Confirmation. If you order a Personalised Product, it may take longer to deliver your Product. In any event, you will be informed during the order process of the estimated delivery date of your order before proceeding to purchase.
8.2. Please refer to your delivery confirmation email from our carrier for exact details. Please note that a verification of ID will be made upon delivery.
8.3. A Hublot Customer Service Representative or our carrier representative may contact you to arrange delivery.
8.4. Please note that you might experience a delay on the delivery due to customs requirements of your home location.
8.5. Please note that the Products might be subject to local customs charges.
8.6. A Product which is goods will be your responsibility from the time we deliver any Product to the address you give us.
8.7. You own a Product which is goods once we have received payment in full.
8.8. If no one is available at your address to take delivery, we will contact you to rearrange delivery at a date and time that suits you.
8.9. If, after a failed delivery to you, you do not re-arrange delivery of any Products, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract.
9.1. The prices of the Products will be as quoted on our site from time to time. Please see clause 9.4 for information about price errors on our site.
9.2. Prices for our Products may change from time to time. Any changes to the price of Products on our site will not affect any order for Product(s) which we have confirmed to you with a Dispatch Confirmation.
9.3. The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
9.4. Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. Where the product’s correct price is higher than that advertised, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price. In such case, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
10.1. All prices on our site are in Pounds Sterling.
10.2. We accept payment as set out below. Please note that in case of payment by bank transfer, Hublot reserves the right to check your identity and to require a copy of your ID with the sole purpose of checking your identity to complete appropriate anti-fraud investigations.
- All major credit and debit cards: We accept payments made with all major credit or debit cards as set out in the order process. You must pay for products when you make the order.
- V12: You can elect to pay for Products in interest-free instalments using a service offered by Secure Trust Bank PLC T/A V12 Retail Finance (“V12”). In those circumstances, clause 10.6 will apply. Please note that there is minimum 10% deposit, a minimum spend of £1,000 and a maximum spend of £25,000 in order to use V12’s payment method.
- We accept bank wire transfer for orders on our online Hublot boutique. In the process of wire transfer, the order will not be processed until the payment has been received and confirmed by us by e-mail. After placing your order, payment should be credited into our bank account within seven days. If your payment has not reached our bank account within seven days, your order may be cancelled. Details of how to make a bank wire transfer will be provided to you during the order process. Should you have any queries, please contact us at set out at clause 14.
10.3. Certain Products that you purchase on our site may be subject to additional Terms presented to you at the time of such purchase.
10.4. If you do not make any payment due to us by the due date for payment and still do not make payment within 5 days of us reminding you when that payment is due, we may:
- a) immediately terminate the Contract between us. We will contact you in writing to let you know that the Contract has been terminated; and
- b) charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of our bank from time to time. This interest will accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
10.5. If you dispute any payment you have made to us in good faith and contact us to let us know promptly after you have made the payment that you dispute and continue to deal promptly with any communications with us in relation to that dispute where required, clause 10.4(b) will not apply for the period of the dispute.
LVMH Watch & Jewellery (UK) Ltd acts as a broker and not the lender and only offers finance from Secure Trust Bank PLC T/A V12 Retail Finance (“V12”). LVMH Watch & Jewellery (UK) Ltd is authorised and regulated by the Financial Conduct Authority, Registration Number FRN 916451. Not all products offered by Secure Trust Bank T/A V12 Retail Finance are regulated by the FCA. Subject to age, status and affordability, minimum spend applies.
11.1. If we fail to comply with these Terms, we will be responsible to you for the loss or damage you suffer that is a foreseeable result of our breach of these Terms, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
11.2. We only supply the Products for domestic and private use. You agree not to use the Product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11.3. We do not in any way exclude or limit our liability in any way that would be unlawful. That includes liability for:
- a) death or personal injury caused by our negligence;
- b) any matter which by law may not be limited or excluded;
- c) for breach of your legal rights in relation to the products); and
- d) and for defective products under the Consumer Protection Act 1987.
12.1. Please note that the Products sold on our site benefit from a commercial warranty (“Hublot International Warranty”) under the conditions set out in the warranty document and/or link included in the original packaging of the Product (“Hublot International Warranty Conditions”). Please see those Hublot International Warranty Conditions for further information. The Hublot International Warranty Conditions include information about how you can extend the Hublot International Warranty.
12.2. We offer other after sale repair services in certain circumstances which are subject to separate terms and conditions. Those terms and conditions will be presented to you where relevant on our website.
13.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an act or event beyond our reasonable control (“Event Outside Our Control”) provided that we contact you as soon as reasonably possible and take steps to minimize the effect of the delay. Provided we do this we will not be liable for an Event Outside Our Control. If there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any Products you have paid for but not received.
14.1. When we refer, in these Terms, to "in writing", this will include e-mail.
14.2. If we need to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us during the order process.
14.3. If you have any questions or complaints about our products, please contact us. You can contact us as follows:
15.1. We may transfer our rights and obligations under a Contract to another organization, but this will not affect your rights or our obligations under these Terms.
15.2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. This means that if you purchase a Product as a gift for someone, only you will retain the rights under these Terms unless we have agreed in writing to transfer those rights to the recipient of the gift.
15.3. This Contract is between you and us. Except as expressly set out in this clause 15, a person who is not a party to this Contract will not have any rights to enforce any of its terms. The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under this Contract are not subject to the consent of any other person.
15.4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
15.5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have given up our rights against you and will not mean that you do not have to comply with those obligations. If we do accept a default by you, we will only do so in writing, and any written acceptable by us does not mean that we will automatically accept any later default by you.
15.6. These Terms are governed by the law of England and Wales. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with the Contract (including non-contractual disputes or claims) will be governed by the law of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction. If you are a consumer you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms, including this clause 15.6, affects your rights as a consumer to rely on such mandatory provisions of local law.
(This form can be used if you wish to exercise your right to change your mind and cancel your order within the 30 day cancellation period)
To: LVMH Watch & Jewellery (UK) Limited, trading as Hublot, a company registered in England and Wales, under company number 1620385, with its registered office is at Duval House, 16 - 18 Harcourt Street, Worsley, Manchester, M28 3GN
I hereby give notice that I cancel my order with respect to the following products purchased under order number: [NUMBER].
[PRODUCT NAME(S)] ordered on [DATE] and received on [DATE]
My name: _____________________________________
My address: ______________________________________
My signature (only if this form is notified on paper)